Comments on: Disappointed in Vonage http://www.in-my-bag.com/2009/02/16/disappointed-in-vonage/ Reviewing the stuff I buy Wed, 08 Feb 2012 02:18:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Maddie http://www.in-my-bag.com/2009/02/16/disappointed-in-vonage/comment-page-1/#comment-4110 Maddie Mon, 20 Apr 2009 13:36:27 +0000 http://www.in-my-bag.com/?p=1065#comment-4110 I would definitely file a complaint with my credit card company. If you have these conversations documented, most card companies will assist. Vonage will just have to back bill your mom. The same thing happened to me when my husband and I split and it was decided he'd keep the account. I would definitely file a complaint with my credit card company. If you have these conversations documented, most card companies will assist. Vonage will just have to back bill your mom. The same thing happened to me when my husband and I split and it was decided he’d keep the account.

]]> By: Charity http://www.in-my-bag.com/2009/02/16/disappointed-in-vonage/comment-page-1/#comment-3804 Charity Fri, 20 Feb 2009 02:26:34 +0000 http://www.in-my-bag.com/?p=1065#comment-3804 Another thing to try is flat out stating you will bring legal action against them if the card is billed again. They cannot legally bill your card if you, as the card holder, have told them not to. Then follow up with calling the card company and reporting the fraudulent charges immediately. Ranee, I am having major problems with Stamps.com right now. They are attempting to bill a debit card that has been closed for over 2 years now and refuse to cancel service that I never even signed up with. In fact, the e-mail address they send to is not even an active e-mail address, nor has it ever been! Glad you got that straightened out! Another thing to try is flat out stating you will bring legal action against them if the card is billed again. They cannot legally bill your card if you, as the card holder, have told them not to. Then follow up with calling the card company and reporting the fraudulent charges immediately.

Ranee,

I am having major problems with Stamps.com right now. They are attempting to bill a debit card that has been closed for over 2 years now and refuse to cancel service that I never even signed up with. In fact, the e-mail address they send to is not even an active e-mail address, nor has it ever been! Glad you got that straightened out!

]]> By: Ranee http://www.in-my-bag.com/2009/02/16/disappointed-in-vonage/comment-page-1/#comment-3792 Ranee Wed, 18 Feb 2009 20:34:25 +0000 http://www.in-my-bag.com/?p=1065#comment-3792 I thought of that too Aidan. I think she should try that and hope that it works. I can't believe it's gone on so long and they are refusing her the money. Kristy, Believe me, I ripped them good. My aunt ripped them as well. She tends to think as you do. Had it happened at her branch she would never have sided with the company without first talking to the customer. The kicker was that after she did this and had the money reversed back into my account I didn't give it a second thought. I wasn't hard up for cash and it didn't cause anything to bounce or anything like that. About a month later I checked my account out of curiosity. It wasn't there. I called her up and questioned her again, she looked into my account with me on the phone and then called the main branch and demanded it was deposited RIGHT THEN. Within like an hour it was showing up on my online banking thing. Had it not been for her or someone like her at a nearby branch I'd have been screwed out of over $100.00. All because Stamps.com did the whole we think her card was stolen and cannot reach her to fix this plea with a stupid CSR, and they had the right to apparently. I thought of that too Aidan. I think she should try that and hope that it works. I can’t believe it’s gone on so long and they are refusing her the money.

Kristy,
Believe me, I ripped them good. My aunt ripped them as well. She tends to think as you do. Had it happened at her branch she would never have sided with the company without first talking to the customer. The kicker was that after she did this and had the money reversed back into my account I didn’t give it a second thought. I wasn’t hard up for cash and it didn’t cause anything to bounce or anything like that.

About a month later I checked my account out of curiosity. It wasn’t there. I called her up and questioned her again, she looked into my account with me on the phone and then called the main branch and demanded it was deposited RIGHT THEN. Within like an hour it was showing up on my online banking thing.

Had it not been for her or someone like her at a nearby branch I’d have been screwed out of over $100.00. All because Stamps.com did the whole we think her card was stolen and cannot reach her to fix this plea with a stupid CSR, and they had the right to apparently.

]]> By: jenn.nu » Just when things were looking up | The blog of a married and babied chick. http://www.in-my-bag.com/2009/02/16/disappointed-in-vonage/comment-page-1/#comment-3791 jenn.nu » Just when things were looking up | The blog of a married and babied chick. Wed, 18 Feb 2009 19:33:34 +0000 http://www.in-my-bag.com/?p=1065#comment-3791 [...] Dan and I are expecting our tax return this Friday, along with his paycheck, and money from a few different freelancing sources for me. We’ve been talking over the bills and such that we’ll put everything toward, including making the switch from Vonage to T-Mobile @Home (read Disappointed in Vonage). [...] [...] Dan and I are expecting our tax return this Friday, along with his paycheck, and money from a few different freelancing sources for me. We’ve been talking over the bills and such that we’ll put everything toward, including making the switch from Vonage to T-Mobile @Home (read Disappointed in Vonage). [...]

]]> By: Aidan http://www.in-my-bag.com/2009/02/16/disappointed-in-vonage/comment-page-1/#comment-3787 Aidan Wed, 18 Feb 2009 05:44:40 +0000 http://www.in-my-bag.com/?p=1065#comment-3787 How about just phoning and pretend to be your mother. In form them that you with to stop automatic billing on the credit card and would rather be billed monthly through the mail and it will be dealt with then? I once had to phone and pretend to be an old high school friend, as we had a cell phone together when in High school and a few years after high school I wanted to change up the account information to a month to month instead of pay-as-you-go plan... It is worth trying to do ... How about just phoning and pretend to be your mother. In form them that you with to stop automatic billing on the credit card and would rather be billed monthly through the mail and it will be dealt with then?

I once had to phone and pretend to be an old high school friend, as we had a cell phone together when in High school and a few years after high school I wanted to change up the account information to a month to month instead of pay-as-you-go plan…

It is worth trying to do …

]]> By: Michelle http://www.in-my-bag.com/2009/02/16/disappointed-in-vonage/comment-page-1/#comment-3780 Michelle Tue, 17 Feb 2009 05:29:56 +0000 http://www.in-my-bag.com/?p=1065#comment-3780 Have you tried calling up the company that your credit card is with and telling them that those charges from Vonage are fraudulent for that account number? (I'm not sure how Vonage works, but for my cell provider, it shows up with the account number on the bill each month.) That way your credit card company will stop the transaction and Vonage can contact her for new billing information. I can't believe she's doing this to you, absolutely absurd that she would go ahead and intentionally steal from her daughter. Seriously, refuse to help her out in the future with money. It's really not worth the trouble if she's going to use you like this. Have you tried calling up the company that your credit card is with and telling them that those charges from Vonage are fraudulent for that account number? (I’m not sure how Vonage works, but for my cell provider, it shows up with the account number on the bill each month.) That way your credit card company will stop the transaction and Vonage can contact her for new billing information.

I can’t believe she’s doing this to you, absolutely absurd that she would go ahead and intentionally steal from her daughter. Seriously, refuse to help her out in the future with money. It’s really not worth the trouble if she’s going to use you like this.

]]> By: Traci http://www.in-my-bag.com/2009/02/16/disappointed-in-vonage/comment-page-1/#comment-3779 Traci Tue, 17 Feb 2009 00:40:46 +0000 http://www.in-my-bag.com/?p=1065#comment-3779 Contact your creditcard company and get a chargeback. Contact your creditcard company and get a chargeback.

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