On Tuesday, November 4th, 2008, immediately after voting, my husband and I drove to a local Subway to pick up subs. He waited in the car with our kids while I went in and placed a to-go order. Our order consisted of one foot long roast beef (for hubby), one six inch chicken, bacon and ranch (for me), one cup of cream of potato/broccoli/cheese soup (for me), and three chocolate chip cookies (for our kids). The subs were prepared in front of me, but the soup was obtained while I was at the cash register, which was at the other end of the counter (a good ten feet away from where the Subway employee was getting my soup).
I got home and discovered just how much soup the Subway employee had given me:
Funny, that doesn’t look anywhere near the amount of soup I got when I ordered soup a few weeks ago, nor does it represent the amount of soup shown in the following Subway sign:
If it weren’t for the fact that my husband had to go to work, my kids were napping and I had work to do, I would have immediately gone back to the store right then and there. Instead, I ate my sub, the four or five spoonfuls worth of soup, and now plan on submitting a complaint via Subway’s website, subway.com.
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As an ex Subway assistant manager I can tell you that when you submit a complaint about a store, it does get to the owner and manager of that store. And it is gone over and the employees are talked to. There is this guy, I can’t remember his title, but he goes to ALL the Subway stores in his area once a month, and if that store has had a complaint he brings that with him and talks to them as well.
Around here, that’s exactly how much you get when you order the soup every time, which (besides the fact that I don’t like soup) is why I never order soup at Subway.
lol i used to work at subway and really thats all they told us to give the costume
I’d almost wonder if it was soup that an employee had eaten out of.. just due to the way there’s soup on the sides of the bowl, almost all the way to the top. (?) Gak!
Commenting again to just say that when I worked at Subway that unlike a few others who said thats what you get, that is not what the handbook says to give or how much the owners told us to give. There is a ring about a CM or two down from the top of the bowl, that was the line we were to fill it up to.