On March 28th, 2008, I placed an order for a six month supply of contact lenses at Vision Direct. I double checked my order before submitting and paying for it, so I know that I supplied the correct name, mailing address, optometrist and prescription info.
Since I was ordering on the 28th of March, and didn’t need to replace my current contacts until the 9th of April, I went ahead and chose standard delivery, which, according to the website:
Shipping Time: 3-6 days
Since Vision Direct ships through US mail, meaning mail is delivered on Saturdays, I thought for sure I’d have my contacts by the 6th or 7th at the latest.
On April 8th, 2008, the day before my current contacts were set to explode be discarded, I called Vision Direct to inquire about the status of my order. I was informed that my contacts had been shipped the day before, with no explanation as to why there was a five day delay (weekends excluded; with weekends included it would be a ten day delay) between when I placed the order and when they shipped.
Liars. According to their website, my order was marked as shipped on the 8th.
And here we are, on the 11th of April. Still no contacts. My eyes are feeling scratchy.
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Charity
April 12th, 2008 at 1:37 am
Oh wow! I’d have called them back and pointed out that the website stated the order didn’t even ship until the 8th and that they were ordered on the 28th of March. See what they said about it.
Elizabeth
April 13th, 2008 at 1:55 am
That’s disappointing. You should call them back and just say “I BLOGGED this, you know!” lol I hope the contacts come soon!