I love the bank we have our checking account at. Last month we had an issue with fraudulent charges done via ACH (automatic clearing house), charges that resulted in over $800 in NSF fees. I called the bank in a panic, and the guy calmed me down and credited everything back, right there over the phone! The credit showed up that night. Then, I was able to close that particular checking account, hassle free, and open up a new one. Since then, we’d have no problems, and hopefully it stays that way! *crosses fingers*

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