After re-reading what I wrote about Lane Bryant fashion jewelry, I decided to write to Lane Bryant about my experience with their jewelry and their salespeople.
Today I received this response:
Dear Jennifer,
Thank you for taking the time to contact me directly regarding your recent store experience. I understand your comments and concerns and appreciate the feedback you have provided. Please know that the number one goal at Lane Bryant is to create a shopping experience that exceeds our customer’s expectations. When a situation occurs that compromises a customer’s experience it is taken with the highest level of concern. Please understand that the incident which occurred at [store] is not our typical business practice.
Tracey, I truly value your feedback and appreciate you contacting me directly. I look forward to your continued feedback to ensure that Lane Bryant is your shopping destination of choice. I have enclosed a 20% off coupon valid anytime at any location. Please feel free to return the bracelets for a full refund.
Thank you,
[name]
District Sales Manager: [location]
Lane Bryant
Go ahead. Read that again. Take note of the bolding. My name is not Tracey. Funny, but I don’t feel that my feedback is truly appreciated, and I certainly don’t feel that my experience was treated with the highest level of concern. How can that happen, when they can’t even get my name correct? This is obviously a fill-in-the-name template (there is extra spacing after Tracey).
What a waste of paper and postage.
So there you have it – a review of a store product, its salespeople and its corporation, all wrapped up in one website!
Hello, and welcome to In My Bag! My name is Jenn, and this is my product review blog. In My Bag is where I showcase my reviews of many of the products and services I buy and use, as well as the occasional trials, coupons and freebies that come my way. Interested in learning more? 
Hey Tracey! LMAO! They should have given you a gift certificate.
I’ve never liked Lane Bryant. I never get treated right, and I really feel for the quality (especially of their jeans) of their clothing they charge a bit too much. You need to write them back, sending the coupon back informing them that you do not need that because you will not be using it, ever. Ha. That’s what I would do. Oh, and send the letter back, highlighting the “Tracy” and say, “It’s Jennifer.”