After re-reading what I wrote about Lane Bryant fashion jewelry, I decided to write to Lane Bryant about my experience with their jewelry and their salespeople.

Today I received this response:

Dear Jennifer,

Thank you for taking the time to contact me directly regarding your recent store experience. I understand your comments and concerns and appreciate the feedback you have provided. Please know that the number one goal at Lane Bryant is to create a shopping experience that exceeds our customer’s expectations. When a situation occurs that compromises a customer’s experience it is taken with the highest level of concern. Please understand that the incident which occurred at [store] is not our typical business practice.

Tracey, I truly value your feedback and appreciate you contacting me directly. I look forward to your continued feedback to ensure that Lane Bryant is your shopping destination of choice. I have enclosed a 20% off coupon valid anytime at any location. Please feel free to return the bracelets for a full refund.

Thank you,

[name]
District Sales Manager: [location]
Lane Bryant

Go ahead. Read that again. Take note of the bolding. My name is not Tracey. Funny, but I don’t feel that my feedback is truly appreciated, and I certainly don’t feel that my experience was treated with the highest level of concern. How can that happen, when they can’t even get my name correct? This is obviously a fill-in-the-name template (there is extra spacing after Tracey).

What a waste of paper and postage.

So there you have it - a review of a store product, its salespeople and its corporation, all wrapped up in one website!

11:05pm